Initial Impressions of ChatGPT's Agent | Don't Stop at "Yes" or "No"
Nielsen Norman Group <alertbox@nngroup.com>
August 11, 2:30 pm
Initial Impressions of ChatGPT's Agent | Don't Stop at "Yes" or "No"ChatGPT’s agent successfully booked a restaurant reservation. But the process was time-consuming and vulnerable to misunderstandings and errors.
Product stakeholders see user research as a tool to validate already-made decisions. But binary findings that confirm or reject a design provide little value.
The common knowledge effect is when teams favor shared info over unique insights, risking UX input. Use 7 tactics to ensure better decisions and boost your impact on projects.
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