Newslurp

<< Stories

Spot Signs of UX Maturity Regression | How to Increase Trust with AI

Nielsen Norman Group <alertbox@nngroup.com>

September 22, 2:30 pm

Spot Signs of UX Maturity Regression | How to Increase Trust with AI
View this email in your browser.

ARTICLES

How to Spot Signs of UX Maturity Regression

By Kate Kaplan • 6 Minute Read

Recognizing signs of UX maturity regression early and addressing them quickly helps organizations sustain momentum and avoid backsliding.

Prioritize Smarts over Sentience to Increase Trust with AI

By Evan Sunwall • 6 Minute Read

People trust AI more when it seems smarter rather than sentient. AI emotions can reduce trust in factual, task-oriented work and reduce AI reliability.

VIDEOS

Experience Design: The Next Iteration of UX?

By Kate Moran • 4 Minute Video

As an umbrella term for UX/CX work, “experience design” reflects blended roles and core human-centered principles.

Live, online learning with NN/g experts.

Americas & EU

October 6-10

11am - 6pm NYC Time
Full-day courses

Americas & EU

November 3-14

11am - 2:30pm NYC Time
Half-day courses

Asia/AU/USA

November 17-20

9am - 12:30pm Singapore Time
Half-day courses

Americas & EU

December 6-12

11am - 6pm NYC Time
Ful-day courses
Explore All Courses

Follow us
LinkedIn
LinkedIn
Instagram
Instagram
YouTube
YouTube
Spotify
Spotify
X
X
Facebook
Facebook
Copyright © 2025 Nielsen Norman Group, All rights reserved.

Nielsen Norman Group 8 THE GRN STE 14572 DOVER, DE 19901 USA
You're receiving this newsletter because you subscribed at www.nngroup.com/articles/subscribe/

Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.