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Research Recommendation Breakage | How AI Works and How Users Think About It: Study Guide

Nielsen Norman Group <alertbox@nngroup.com>

November 10, 3:29 am

Research Recommendation Breakage | How AI Works and How Users Think About It: Study Guide
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ARTICLES

Insights Aren’t Outcomes: Research Recommendation Breakage

By Brian Utesch and Tammi Fitzwater • 8 Minute Read

Research recommendations often fail to reach users. Without tracking adoption, teams rely on hope instead of evidence to confirm their work creates change.

How AI Works and How Users Think About It: Study Guide

By Tanner Kohler • 4 Minute Read

Unsure where to start? Use this collection of links to our articles and videos to learn about how artificial intelligence works, and how users think about it.

VIDEO

Humanizing AI Does Not Help Your Users

By Caleb Sponheim • 4 Minute Video

Humanizing AI is a quick trick, but will prevent your users from getting the most from the AI experiences you design.

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