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Top 10 UX Articles of 2025 | Explainable AI in Chat Interfaces

Nielsen Norman Group <alertbox@nngroup.com>

December 15, 3:29 am

Top 10 UX Articles of 2025 | Explainable AI in Chat Interfaces
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ARTICLES

Top 10 UX Articles of 2025

By The Experts at NN/G • 2 Minute Read

These 10 user-experience articles published in 2025 were those that our audience read the most.

Explainable AI in Chat Interfaces

By Megan Chan • 6 Minute Read

Explanation text in AI chat interfaces is intended to help users understand AI outputs, but current practices fall short of that goal.

VIDEO

Semantic Differential Scales: Measure User Attitudes with Nuance

By Rachel Banawa • 4 Minute Video

In UX surveys, semantic differential scales help measure user attitudes with nuance. This video covers what they are, their pros and cons, and how to write clear, balanced adjective pairs for UX research studies.

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